Privacy Policy

Effective Date: 1 March 2026

Welcome to Hopa Casino. Your privacy is important to us, and we are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, and other registration details.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To register and manage your account and provide you with our services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling checks.
To process your payments and transactions.
To communicate with you about your account, transactions, and updates.
To improve our website, products, and services.
To send you marketing and promotional communications, where you have consented to receive them.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations and protect our rights.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and ensuring security, balanced against your rights and interests.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment service providers and financial institutions for transaction processing.
Third-party service providers who perform services on our behalf, such as IT, customer support, marketing, and data analysis.
Affiliated companies within the Hopa group.
Other parties with your explicit consent.

All third parties are required to protect your data in accordance with applicable data protection laws.

5. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. We ensure that such transfers are subject to appropriate safeguards, including standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

Right to access your data.
Right to rectify inaccurate or incomplete data.
Right to erasure (right to be forgotten) under certain conditions.
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent at any time, where processing is based on consent.
Right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalised content and advertising. For detailed information, please see our Cookies Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Hopa Casino Data Protection Officer
Email: [email protected]
Address: Hopa Casino Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

Thank you for trusting Hopa Casino with your personal data.